iPod / USB storage driver not installing

I’ve been having a problem with my iPod where it would not load the proper drivers in my Windows7 64-bit desktop.
It worked for a long time, then suddenly it didn’t. I found links at apple.com and other places of things to try but nothing did – until a thumbs drive also would not load drivers and while fixing that I fixed the iPod driver.

This is could happen with any USB storage device (iPhone, iPad, thumbdrive, external USB drive) – which also happens to be one of the functions of the iPod.

My initial problem was the iPod showing up under “Other Devices” with a yellow exclamation:

For the basic fix, right click the device and choose “Update driver software”

Choose “Browse my computer for driver software”

And point the directory to “C:WindowsSystem32DriverStoreFileRepository” and enable “Include subfolders” in the Browse window.

If this doesn’t find the right drivers (it didn’t for me) try this:
Go to C:Windowsinf and verify usbstor.inf and usbstor.pnf files exist. If they do, rename them to usbstor.inf.old and usbstor.pnf.old before proceding

Locate the latest usbstor.inf and usbstor.pnf files from C:WindowsSystem32DriverStoreFileRepositoryusbstor.inf
(note the directory name only starts with usbstore.inf – the whole name will be like usbstor.inf_amd64_neutral_26b33263a639795d)
If there are multiple usbstor.inf* directories or the most recent usbstor.inf* directory has multiple usbstor.inf/.pnf files use the most recent files (and directory)

Copy the usbstor.inf and usbstor.pnf files to C:Windowsinf.

Delete the usb device that won’t load the drivers (left-click to select and hit the delete key) and then right-click the host name in device manager and choose Scan for Hardware Changes

With any luck your device will then appear.

This entry was posted in Computing, Storage and tagged , , , , , , , , , . Bookmark the permalink.

Leave a Reply