I found out today the hard way that Dell/Equallogic require you to have a Equallogic storage array under contract in order to get access to their support site. Not the Dell support site, the Equallogic site.
I have support logins for NetApp, HDS, EMC, IBM and Xiotech. The only array I actually own is an Equallogic, which is coincidentally the only array I can’t access the support site for. Nice.
Note that I work for an Equallogic partner. We sold ~10 last year and I think 3 so far this year, but I can’t actually support my clients w/o asking them for their login credentials to the Equallogic support site.
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