CA Arcserve 15

Thank goodness for huge conglomerates with lengthy portfolios.  What would I do with my time if not for you?

I’ve spend the last few days trying to figure out how to upgrade Arcserve license keys from 12.5 to 15.  I have a support  contract for 12.5 and have been assured by my reseller that I get a free upgrade to 15.  However, no one seems to know how.

The sales contact at CA ( keeps sending me a SKU (ie order number) to renew my service contract.

“My login” at has tons of information on every product I don’t own and nothing for Arcserve

The licensing link returns me to the main page

The “contact licensing” is a link to a 7 page PDF listing contact numbers for all of their products… except Arcserve.

Poor support  = no support.  Time to change products.  BackupExec? Comvault?

Update: regardless of the reseller’s assurances it turns out our contract had expired.  Why CA can’t tell me this I don’t know.  As a new added twist – CA can’t seem to deliver prices or part numbers to the reseller to renew the contract.  It took 2 minutes to get a quote from Symantec to replace Arcserve, it’s been 2 weeks waiting for CA to get pricing.

BackupExec here we come.

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