Thank goodness for huge conglomerates with lengthy portfolios. What would I do with my time if not for you?
I’ve spend the last few days trying to figure out how to upgrade Arcserve license keys from 12.5 to 15. I have a support contract for 12.5 and have been assured by my reseller that I get a free upgrade to 15. However, no one seems to know how.
The sales contact at CA (Stark.Sims@ca.com) keeps sending me a SKU (ie order number) to renew my service contract.
“My login” at CA.com has tons of information on every product I don’t own and nothing for Arcserve
The licensing link returns me to the main page
The “contact licensing” is a link to a 7 page PDF listing contact numbers for all of their products… except Arcserve.
Poor support = no support. Time to change products. BackupExec? Comvault?
Update: regardless of the reseller’s assurances it turns out our contract had expired. Why CA can’t tell me this I don’t know. As a new added twist – CA can’t seem to deliver prices or part numbers to the reseller to renew the contract. It took 2 minutes to get a quote from Symantec to replace Arcserve, it’s been 2 weeks waiting for CA to get pricing.
BackupExec here we come.